Knowing our customers

We want to ensure that we know all that our customers want to tell us about themselves so that everyone is treated fairly.

The Audit Commission, which is the government agency that inspects housing services, believes we should have as much information about our tenants as possible.

We already hold a lot of information, and when we asked our sheltered housing forum whether we should hold information on sexual orientation they told us that they considered this to be intrusive and unnecessary to the effective delivery of services.

However, we genuinely want to make sure that we do not overlook anyone's needs. We therefore invite tenants who specifically want to tell us about their sexual orientation or other needs or requirements to tell us by calling Stuart Brown on: 01733 385104 or emailing: stuart.brown@crosskeyshomes.co.uk. This is voluntary and no one needs to feel under pressure to respond to this matter.

Tenants who share any information about this can be reassured that we will treat it confidentially.