Comments and complaints

Your feedback is important as it helps us to keep improving the services we provide.

If you have any compliments, suggestions or ideas make sure you email  us.

If you have a query or complaint about our work, we want to know.

Our  sets out how we will deal with this and explains when and how we will respond.

If you would like to make a complaint please fill in our online  Complaints form

Cross Keys Homes take your privacy seriously and will process your personal data in line with the principles set out in the data protection act. For a full statement on your privacy please see below.

Alternatively you can email us.  Please remember to give as many details of your complaint as you can including your name, address and contact information.

Or you can call: 01733 385006.

If you are unhappy with the way we have dealt with your complaint, you can contact

Independent Housing Ombudsman Lt.
81 Aldwych
London
WC2B 4HN

Telephone: 020 7421 3800

Email: ihol@housing-ombudsman.org.uk

Website: www.housing-ombudsman.org.uk