Compliments and complaints

Your feedback is important as it helps us to keep improving the services we provide.

If you have any compliments, suggestions or ideas make sure you email us.

If you have a complaint about our work, we want to know.

Our 130613 Customer feedback leaflet [pdf] 949KB sets out how we will deal with your complaint and explains when and how we will respond.

Use the Complaints form to send us details of your complaint and we will begin investigating.

Cross Keys Homes take your privacy seriously and will process your personal data in line with the principles set out in the data protection act. For a full statement on your privacy please see below.

You can also make a complaint by emailing: complaints@crosskeyshomes.co.uk or calling: 01733 385006.

If you still remain unhappy you can contact:

Independent Housing Ombudsman Lt.
81 Aldwych
London
WC2B 4HN

Telephone: 020 7421 3800

Email: ihol@housing-ombudsman.org.uk
Website: www.housing-ombudsman.org.uk