Cross Keys Homes

Complaints

Cross Keys Homes aims to provide services which meet your needs. As a result, we will try to deal with all complaints effectively within set targets to your satisfaction. We take all complaints about services or activities seriously and will investigate them fully. You can listen to or read our complaints procedure below.

Customer feedback leaflet (including making a complaint)

Compensation and payments policy This policy sets out our approach to compensation and identifies the circumstances under which we will make compensation payments to residents.

Privacy guidelines leaflet This leaflet explains how we deal with personal information on tenants under the Data Protection Policy and other related legislation.

If you would like to hear Cross Keys Homes' complaints' CD simply click on the language you require below to play.

English
Urdu
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Farsi
Kurdish

If you have a query or concern about our improvement programme, or when your home is due to be up-graded, please contact Cross Keys Homes' tenant liaison officer, Heather Hooper on: 01733 385134.

If you have a complaint about improvement works which are taking place, please contact your customer care officer (Mears) or resident liaison officer (Lovell) who will investigate your complaint. If you are unsure who to contact, please ring Mears on: 01733 385149 or Lovell on: 01733 385148.

If you have a complaint about Cross Keys Homes, please fill in the complaints form below.

Complaints form:
Your details:
Name:
Address:
Postcode:
Telephone number:
Email: Please ensure you let us know your email address if you would like us to email you back
Are you a tenant of Cross Keys Homes?	Yes No
Have you contacted someone about this before?	Yes No
Who did you contact?
When was this?

Please give details about your complaint:

Please tell us what you would like us to do to resolve your complaint:

Ethnic diversity monitoring

Please complete this question which helps us to monitor the views of all our residents. This information will be kept confidential. To which of these groups do you consider you belong?:

or other:

Do you consider yourself to have a disability? Yes No

If you still remain unhappy with the resolution, you can contact:
Independent Housing Ombudsman Lt.
81 Aldwych
London
WC2B 4HN
Telephone: 020 7421 3800
Email: ihol@housing-ombudsman.org.uk
Website: www.housing-ombudsman.org.uk

Ethnic diversity monitoring
Please complete this question which helps us to monitor the views of all our residents. This information will be kept confidential. To which of these groups do you consider you belong?:

or other:

Do you consider yourself to have a disability? Yes No

Complaints form: