As a Cross Keys Homes’ tenant you have many rights and responsibilities. For a comprehensive list of your rights and responsibilities see your tenancy agreement and explanation notes.
Your rights may include:
The preserved right to buy
This right applies only to our tenants who have an assured non-shorthold tenancy. The price you pay for your home will depend on how long you have been a tenant and what the area discount the government has set.
Right to acquire
The right to acquire is a scheme giving some tenants the right to purchase your home at a discount. This will only apply to home we have built or bought using certain government grants.
The discount applicable is set by the government and depends on which area your home is in.
Right to occupy
You have the right to stay in your home as long as you keep to the conditions set out in your tenancy agreement. We cannot evict you without a court order, or come into your home without your permission except with notice or in an emergency.
Right to succeed
This is the right to pass your tenancy to another close family member when you die. Usually your husband, wife or partner has the right to take over your tenancy.
Right to assign
You may want to assign or pass your tenancy to someone else if you exchange your home with another person. You may also have to pass your tenancy onto someone else if we have a court order ordering you to do so.
Right to exchange
You may be able to exchange your home with one of our tenants or a tenant of a different registered social landlord or local authority. Both landlords must agree to this.
Right to take in lodgers or sublet
You may be entitled to take in a lodger who pays to live in your home, but who does not have exclusive use of any part of it. You may also have the right to sublet part of your home to someone with our written permission.
Right to make improvements and receive compensation for them at the end of the tenancy
You may make improvements, alterations and additions to your home. However, you must first get our permission in writing and all other necessary approvals (for example, planning permission or building regulation approval).
You may also be entitled to receive compensation for certain qualifying improvements when your tenancy ends.
Right to repair
You may be entitled to compensation if you report a repair or a maintenance problem that affects your health, safety or security and we twice fail to carry out the repair within the set timescale. This applies to repairs worth up to £250.
Right to compensation (click here for futher details Right to Compensation [doc] 66KB)
We will put things right if we fail to provide a good service. In this case, we will ask you how you would like us to put things right, and will consider giving you compensation.
Right to complain
If you have a complaint about our policies or procedures, the way we have treated you or the service we have provided, you have the right to complain. See the complaints section of this website.
Right to information and consultation
You have the right to be consulted on matters which affect the way your home is managed or maintained, or which are likely to affect you in any other way. We will consult you before we take certain action including:
- changing the way we manage your estate
- changing our policy on repairs and maintenance
- improving or demolishing any properties
- changing any of the services we provide to your home
You have the right to see any details you have given us in connection with your tenancy. We may charge you a reasonable fee for copies of those details. This right is set out in the Data Protection Act 1998.
You have a right to receive information from us about the terms of your tenancy. You also have the right to receive information about our performance.
Your responsibilities include:
- Complying with the conditions of your tenancy agreement.
- Obtaining written permission from Cross Keys Homes before making any improvements to you home.
- Keeping the internal decoration of our home to a reasonable standard.
- Keeping your home in good order and make sure it conforms with regulations, for example by providing access to your home for the annual gas safety check.
- Leaving your home in a good condition when you end your tenancy.
- Reporting repairs promptly.
- Providing Cross Keys Homes’ staff and contractors with access to your home.
- Keeping appointments made or giving us at least 24-hours notice if you cannot keep an appointment. If you do not a charge may be made or another sanction applied such as changing the priority of a repair, resulting in you having to wait longer for the repair.