The east comes out top in UK for satisfaction

January 24, 2010

TWO eastern region housing associations have beaten more than 190 social landlords and local authorities to be the country’s top performers for overall customer satisfaction.

Cross Keys Homes based in Peterborough and Havebury Housing Partnership in Suffolk have been ranked numbers one and two respectively out of all the major landlords that participate in the HouseMark benchmarking club.

The national average is 80 per cent putting Cross Keys Homes and Havebury more than 10 per cent above this.

Mick Leggett, Cross Keys Homes’ chief executive, which came out top with 93 per cent, said: “Ensuring our customers are delighted with our services is so important to us and so deeply embedded in our culture that it is a fantastic recognition for our staff. To achieve this result they have given their all to respond to our customers’ needs and aspirations.”

“The achievement is all the more significant in a city where 10 per cent of our tenants are living in areas with the highest levels of deprivation nationally.”

He added: “It’s great that the second position has gone to Steve Cook of Havebury who I have known a long time and we both share a passion for excellent customer service.”

Steve Cook, chief executive of Havebury was delighted to receive 92 per cent satisfaction from his customers.

He said: “We concentrate on delivering the very best we can for our customers and that shows in the satisfaction levels. It’s great that we have been able to achieve first and second place with our friends at Cross Keys Homes - it’s the icing on the cake.”

ENDS Press contact: Kelly Field, head of communications, Cross Keys Homes, 01733 385007.