Compliments and complaints
We welcome all feedback - it's one of the ways we can improve and ensure we are doing what is right for you.
If you have any compliments, suggestions or ideas make sure you email us. Alternatively you can tell your Care Worker or your Scheme, Short Stay Accommodation or Neighbourhood Manager, or call us on 01733 385000.
You could also write to us at: Cross Keys Homes, Shrewsbury Avenue, Peterborough PE2 7BZ
We will respond to your feedback within five working days. If you are not happy with our first response you can send us a formal complaint.
Our complaints process
Our Customer-Feedback Leaflet[pdf] 373KB explains the process in more detail.