Contact us

There are a number of different ways to contact Cross Keys Homes. We ensure that different needs are provided for, and all our customers and potential customers have equal access to our services.

Image of Cross Keys Homes' Head Office

We are always more than willing to help, so if you have any questions or queries, please do not hesitate to contact us. We also welcome all feedback - it's one of the ways we can improve and ensure we are doing what is right for you. If you'd like to get in touch to tell us how you think we can improve our services further, or feel that the service you received from us was not up to standard, then please do let us know through our compliments and complaints service.

Visit us:

Head office: 

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Cross Keys Homes
Shrewsbury Avenue

Telephone: 01733 385000

Neighbourhood Office: 

7 Scalford Drive

Telephone: 01733 385061

Email your Neighbourhood Office on if you would like to make an appointment with your Neighbourhood Manager or log a request. For your convenience, appointments can be held at either our Head Office or our Neighbourhood Office. 

Email us: - to contact our neighbourhood team - for our repairs service - for our HR team - for our leaseholder team - for our commercial properties team - for our supported housing department - for our care service for our shared ownership department – for our communications team for our LifeLine service or call: 01733 396439 - to put forward a suggestion or compliment - to make a complaint - for general information


Opening hours:

Opening hours: 
Our Head Office is open Monday to Friday:
9am to 5pm
Call our Head Office on:
01733 385000 

Report a repair

Call 0800 328 2742 or 01733 385030, available 24 hours, 7 days a week.
Or report a repair here.