Get involved

We want you to be involved in how we deliver our services. Working together, we can make improvements to the Leasehold and Shared Ownership Services we offer to homeowners.

Your feedback is vital and helps us tailor services and communication, to make a difference to the service we provide.

We want to hear your feedback – good and bad, track improvements, and deliver the service you want. And if we can’t make changes we’ll tell you why.

We understand that you have busy lives, so we've made it really easy to get involved.  

Become a CKH Customer Champion

Join our growing number of CKH Customer Champions, as a Customer Champion you will have a real opportunity to shape the way we deliver our services.  The majority of our consultations will be via online polls, but from time to time we may call you or even invite you to meet us.  If we do invite you to meetings, we will reimburse reasonable travel costs. Share your details to become a CKH Customer Champion.

About you

Note: Questions marked by * are mandatory

You Said, We Did

You can share your views via email or by using the 'feedback' tool on our website, just remember to tell us your name and address. 

We’ll keep our you said, we did page up to date so that you so you know how we’ve responded to your feedback.


These ways to get involved are not available for managing agents, or letting agents. We really want to hear from customers that own their property directly.