Repairs handbook
Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time.
Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.
Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.
Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home.
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Appointments - what's expected of me?
To provide a repairs service, we need your help.
We need you to:
- Allow Cross Keys Homes’ employees and contractors access to your home
- Tell us who will be present for the appointment, they must be over the age of 17 otherwise we will not be able to carry out the repair
- If you request an emergency repair, stay in until we attend
- Keep appointment or give at least 24-hours notice if you cannot keep an appointment. You may be charged, or we may change the priority of the repair if you are not at home when a contractor calls. It is really easy to rearrange an appointment if you need to, just call us on 01733 385030 or start a live chat Monday to Friday, between 8am and 5pm.
- Keep the area smoke-free while the contractors carry out the work
- Report repairs promptly and provide up-to-date contact details
- Carry out all checks we ask you to - this includes checks for loss of electricity and/or heating or hot water.
- Looking after your home