Repairs handbook
Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time.
Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.
Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.
Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home.
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Appointments - when can I book a repairs appointment?
When you get in touch to report a problem, you can choose from five different repair appointment slots:
- Morning - 8am to 1pm
- Afternoon - 1pm to 6.30pm
- The school run - 9.30am to 2.30pm
- Saturday - 8am to 1pm
- No preference
Please be aware that this appointment system is only for non-emergencies. You will need to stay at home until we can attend to any emergency repair.
Whenever possible work will be completed on the first visit, however, this is not always possible so a follow on appointment may be necessary. If follow on work is needed our contractor will arrange this with you directly.
- Looking after your home