Before you get in touch, it's a good idea to make sure you know what you are responsible for maintaining in your own home. 

You are responsible for:

• Blocked sink/bath/basin wastes (blocked by waste food/hair etc.)
• Blocked toilets (blocked by nappies, sanitary towels, excessive toilet paper, baby wipes or anything else that has been put in or fallen into the toilet by accident)
• Re-lighting pilot lights and re-setting the boiler (including resetting your timer after a power cut)
• Repairs that are needed after alterations, improvements or other work you have carried out or organised
• Replacing bath panels
• Replacing clothes lines and rotary dryers (except in shared blocks and sheltered schemes)
• Replacing floor coverings (this includes carpets but doesn't include permanent coverings such as quarry tiles)
• Replacing plugs (and/or chains) for sinks, baths and washbasins
• Replacing shower heads and hoses
• Replacing toilet seats
• Lost keys (including changing locks, replacing keys, providing new fobs and any additional keys or locks)
• Alteration to meter cupboards including gas, water and electric services following any changes to meters
• Minor repairs e.g. tightening loose screws or cupboard door hinges
• Internal decoration
• Internal doors, including repairing or replacing door handles, locks, latches
• All broken glass (including double-glazing)
• Fixtures or fittings provided with your home. Examples include: doorbells, built-in wardrobes, coathooks/rails, bathroom cabinets, toilet roll holders, mirrors, and shower curtains and poles
• Garden maintenance
• Fencing, where appropriate 
• Garden sheds (wooden/metal)
• Driveways and patios
• TV aerials (unless a communal aerial in a sheltered housing scheme or block).

If you are physically unable to carry out these repairs yourself, please contact us for advice.

 

CKH is responsible for:

• Basins, sinks, baths, toilets, flushing systems and waste pipes (excluding blockages or damaged caused by you, your family or visitors)
• Defective plasterwork e.g. debonding from the structure of the wall (not minor decorative cracks)
• Drains and outside pipes
• Gutter maintenance (excluding cleaning)
• Electric wiring, gas and water pipes (excluding meters)
• Heat recovery systems
• Heating systems including the supply of hot water
• Inside walls, skirting boards, thresholds, floors and ceilings (not painting and decorating)
• Internal fire doors
• Lifts
• Outside doors (including door handles, locks and hinges)
• Pathways, steps and other means of access to external doors (not including driveways or patios)
• Fencing at Retirement Housing Schemes and in communal outdoor spaces, as appropriate 
• Rain water harvesting
• Roof
• Sockets and light fittings
• Sweeping the chimney (where in use)
• Shared areas such as halls, stairways and passageways
• The structure of your home, including garages and brick outbuildings. 
• Window sills, window catches, window frames (including external redecoration).