Repairs handbook
Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time.
Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.
Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.
Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home.
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Chargeable repairs: will I be charged for using the repairs service?
If you look after your home and report repairs to us in good time, usually you will not be charged for any works to your home.
If you fail to carry out repairs or checks which are your responsibility, or you carry out repairs which do not meet our standards, action can be taken against you to enforce the terms of your tenancy agreement. If we have to carry out work which is your responsibility you will be charged for the cost of the repair or clearance plus the cost of organising this work.
You are responsible for carrying out repairs if:
- You or a member of your household or a visitor to your home caused the damage or did not take preventative action to avoid damage being caused
- You left items within your home, garden, garage or shed when your tenancy ended which needed to be removed
- Repairs were required to your home when your tenancy ended
- Criminal damage has been caused (however if this is a result of vandalism, hate crime or harassment, please tell us the crime reference number so we can consider whether to charge)
- Emergency services gained access to your home and repair/replacement of windows/doors is required. Please tell us if this is the result of a welfare check.
- Looking after your home