Repairs handbook
Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time.
Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.
Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.
Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home.
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Electricity - what should I do if my lights are not working but my sockets are?
If your lights are not working but your sockets are okay, then:
• Check lighting fuse or circuit breaker in the consumer unit (fuse box)
• Replace any blown fuses and/or reset the circuit breaker
• If the fuse blows or circuit breaker trips again call the Repairs Centre via live chat or call 01733 385030. Please note, circuit breakers are sensitive devices and a bulb blowing can result in the circuit breaker for that circuit tripping. When replacing fuses, always switch off the main switch first and switch it on when the fuse has been refitted.
- Looking after your home