Repairs handbook
Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time.
Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.
Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.
Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home.
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Electricity - what should I do if my sockets are not working but my lights are?
If your sockets are not working but your lights are, then:
• Check the main fuse or circuit breaker in the consumer unit/fuse box (these are normally found in your hallway)
• Replace blown fuse or reset circuit breaker
• If problem persists unplug all appliances (kettle, toaster, fridge freezer, television etc.)
• Repair the fuse or reset the circuit breaker again
• Plug in and switch on appliances one at a time until electrical failure occurs again. This will identify the faulty appliance
• Unplug the faulty appliance again and reset the circuit breaker
• Do not use the faulty appliance.
If there is still an issue, contacts our Repairs Centre via live chat or call 01733 385030.
- Looking after your home