Repairs handbook

Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time. 

Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.

Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.

Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home. 

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Fencing - am I responsible for maintaining fences?

CKH will repair or replace broken sections of your fence, including fence posts. Report a repair online

If you share a boundary with your neighbour, the fence may be their responsibility to maintain. If you need to check which boundary you are responsible for, please contact us via MyCKH or call us on 01733 385030. Before contacting us, remember to check what number your neighbour is. If your neighbour is responsible for maintaining the boundary, but is not willing to repair or replace fencing, you may install appropriate fencing to secure your garden on your side of the boundary line.

CKH will not be responsible for maintaining or repairing a fence or wall that you have put in place.

Most of our residents are responsible for looking after the existing fences around their homes. This includes removal of ivy, keeping fencing free from items that could damage it, and treating or painting your fence regularly to prevent damage and extend its life.

  1. Looking after your home