Repairs handbook
Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time.
Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.
Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.
Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home.
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Immersions - how do I use my immersion for hot water?
Some of our properties are fitted with a secondary means of heating hot water (or this may be the only means if your home does not have gas).
If you have an immersion you will have a large cylinder for storing the hot water in your airing cupboard. There will also be a control panel – this is normally also situated in the airing cupboard near the tank.
Controls vary but the majority have a simple on/off switch (or you may be able to set a timer so that it comes on at certain times) and a boost button that can be used at any other time to boost the hot water.
- Looking after your home