Repairs handbook
Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time.
Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.
Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.
Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home.
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Pest control - what pests do CKH treat?
We can help you with some pests but you need to do your bit to help prevent infestations.
Pests we treat
We will treat the following pests free of charge if they are on or in the property itself and causing you problems accessing your home:
• Wasps nest
• Bees nest
• Pharaoh ants
• Hornets
• Bed bugs (one treatment only)
• Cockroaches (one treatment only)
Please note, bees are an endangered species so our pest controller may not always be able to remove these for you. You may want to contact a local bee keeper who might be able to remove the hive.
Pests that are your responsibility to treat:
• Fleas
• Ants
• Earwigs
• Woodlice
• Silverfish
• Rats
• Mice
• Squirrels
If you have an infestation of rats, mice or squirrels we can provide treatment, however if you have only seen a few you will need to arrange the necessary traps.
Please note, if you do not follow the advice you are given by us or by the pest control service or are found to have done something to introduce or encourage the pest, you will be charged for the cost of the treatment.
- Looking after your home