Repairs handbook

Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time. 

Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.

Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.

Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home. 

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Rubbish and fly-tipping - who is responsible for waste collection?

The council is responsible for collecting rubbish waste and emptying wheelie bins. If they do not empty your bin, you should report it to them. Find your local council using the postcode search on gov.uk.

Make sure you put all materials that can be recycled in the appropriate bins. The council may refuse to collect your waste if you put items in the wrong bin.

Some of our schemes provide shared recycling facilities. Please speak to your Neighbourhood Manager or Scheme Manager about this service.

You can contact the council if you have bulky items you need to dispose of for example a fridge or a sofa.

We also provide a bulky waste collection service within Peterborough, we will remove up to three items for a single fee of £20.  Request a bulky waste collection.

Report fly-tipping on public land to your local council, many councils have reporting forms on their website. You can report fly-tipping on CKH land to us and we will investigate. 

  1. Looking after your home