Repairs handbook
Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time.
Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.
Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.
Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home.
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Sinks, toilets and drains - will CKH deal with blockages?
You are responsible for preventing sinks, toilets and drains becoming blocked.It is difficult and expensive to clear blockages and you will be charged if blockages are caused by you or a member of your household.
Do not pour cooking oil, tea leaves, rice, peas or any food particles down your sink as they can block the drain.
Never put anything down your toilet which might block it, such as disposable nappies, sanitary towels, wipes or plastic bags.
Keep all gratings over yard drains free from leaves and waste as this will help prevent blockages and flooding. It is a good idea to clean your drains regularly to remove grease which if left may lead to blockages.
If you do get a blocked sink you should try to clear it first, using a sink unblocker liquid or a plunger.
For a blocked toilet half fill a bucket with hot water and tip it into the toilet pan as quickly as possible. This will often help move the blockage.
- Looking after your home