Repairs handbook
Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time.
Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.
Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.
Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home.
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Solar panels - do I need to clean my solar panels?
Rain is usually enough to keep panels clean. Don’t be tempted to use any power washers or detergents on the panels.
Solar panels generate electrical power by converting the sun’s rays into energy. This is clean and green energy. The cells don’t need direct sunlight to work and can make electricity even on a cloudy day.
Our installers maintain these panels remotely for you. However, if you think there is a problem or it is not working correctly, please report this to us by emailing housingrepairs@crosskeyshomes.co.uk.
- Looking after your home