Repairs handbook
Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time.
Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.
Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.
Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home.
Back to the list
Solid fuel appliances - how do I safely use a solid-fuel appliance?
To make sure a solid-fuel appliance is safe, please follow these simple steps:
• Clean the throat plate at least once a month to prevent a build up of ash. The throat plate is often known as the damper and is at the bottom of the flue within the solid-fuel appliance.
• Make sure that the metal fire slide is not covered over or sealed in place. This slide provides access for servicing and repairs.
• Follow the recommendations from the Coal Advisory Service on the type of fuel you use.
• Allow ashes to cool before you empty them into a dustbin.
We will arrange for the chimney to be swept at least once a year and install a carbon monoxide detector in your home.
- Looking after your home