Repairs handbook
Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time.
Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.
Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.
Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home.
Types of repair - what is an emergency repair?
These are repairs which affect the health and safety of the household or basic security of the property. We aim to complete a repair within 24-hours.
Examples of emergency repairs include:
- Serious leaks that cannot be contained
- Total loss of electrical power
- Unsafe power (lighting socket or electrical fitting)
- Total loss of water supply which is not due to the water authority
- No heating in the winter months (1 November to 30 April, inclusive)
- No heating in the months of May to October for older or vulnerable residents only
- Blocked flue to an open fire or boiler
- Blocked or leaking foul drain or soil stack
- Insecure window on a ground floor
- External door that cannot be locked and/or fully closed
- Insecure or detached banister, hand rail or stair tread
- Door entry system failure (if there is no access available to the property/communal area)
- No lighting in internal communal/shared areas
- Lift failure
- Toilet broken or not flushing (where there is no other working toilet in the property)
- Serious damage by fire, storms or flood
- Removal of obscene or racist graffiti.
We will attend to emergency repairs within 24 hours to make sure your health and safety is not at risk, or to avoid serious damage to the structure of the building.
You cannot make an appointment for the repair and the contractor may have to return to complete follow on works.
If you report an emergency repair but do not
stay at home until our contractor attends, you may be charged for the cost of the visit.
- Looking after your home