Repairs handbook
Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time.
Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.
Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.
Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home.
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Types of repairs - what is an urgent repair?
These are repairs which are not classed as an
emergency but which result in the loss of a basic facility, or where further damage will be caused if the problem is not dealt with. We will attend and complete the repair within seven calendar days.
Examples of urgent repairs include:
- Part failure of electricity supply
- Loss of heating and/or hot water in the months of May to October
- Overflows running
- Taps which cannot be turned on
- Insecure window above the ground floor, if a security risk.
- Looking after your home