Managing my account: I can't login to MyCKH, what should I do? | Homeownership FAQs

If you're having trouble logging in to MyCKH, you should be shown an error message that tells you what the problem is. You  may have made a mistake when typing your details - so double check everything before you contact us. 

Remember, you need to register your account if you're trying to login for the first time. 

If you've registered, but can't remember your password, it's really simple to reset it yourself. Just click the 'forgot password' button and enter your email address. 

If you're still having issues either registering your account or logging in, send us an email with your name, address and a screenshot of the issue to customerfirst@crosskeyshomes.co.uk.