Ways to pay your rent

There are many convenient ways to pay your rent - you just need to choose which way is best for you.

Direct Debit

You can pay your rent direct from your bank account. Many people find this easy as there is no need to visit payment points, your local Neighbourhood Office or remember to send regular payments. Once the direct debit is set up, you don’t need to do anything else. If there are any changes to the amount collected from your account, we'll tell you 12 working days in advance.

We operate a paperless direct debit system. One simple phone call and we can set everything up for you for free. Or you can fill in our  Direct Debit Form - Rent [pdf] 102KB


You can also pay your rent online using the secure Santander’s website. Please note, to use this service you will need an up-to-date debit card. 

Pay rent online now

Over the phone

You can call us on our automated phone line: 0330 088 3786 24 hours a day, seven days a week and pay your rent with a debit or credit card.

In person

You can pay your rent in person at your local Neighbourhood Office, any Post Office or anywhere you see the 'Payzone' logo.

By post

You can send a cheque made payable to Cross Keys Homes Ltd. Please write your payment reference number on the back of the cheque and send it to: Incomes team, Cross Keys Homes, Shrewsbury Avenue, Peterborough PE2 7BZ.

What happens next

However you pay, you will be given a receipt or reference number. You should keep this safe as proof of payment and check it is shown on the rent statement we send you every three months. At the start of each rent year we will also send you a rent payment calendar to let you know the dates your rent is due.

Please be aware:

Rent is due in advance. Rent payments must be cleared and in yor account by Friday each week, however you choose to pay.

If you are unable to pay your rent you should let us know as soon as possible so we can work together to help you.

If you do not pay your rent, or speak to us about your rent, we follow a strict escalation path which ends up in Court. If it gets this far then court costs of £325 are usually awarded against you and added to your rent account.  This can always be avoided by good budgeting advice, making sure you are getting what benefits you are entitled to and also looking at what you spend your money on. You may be able to get cheaper electricity, cheaper gas, reduced food costs, let us help you make the most of your money.  

We want you to enjoy your home and the last thing we want is to see someone evicted, so don’t sit and worry about paying your rent the best thing to do is ring us. We can help by referring you to Step Change a completely free debt advice service and who have helped a lot of our tenants in the past.

If you have any issues or difficulty with housing benefit, we are happy to help or offer advice with completing forms.

Neighbourhood Office : 01733 385061

Recoveries Team : 01733 396483

Having problems paying your rent?

It’s important to keep up to date with your rent, if you get behind on your rent there is a risk of eviction from the property. We partner with StepChange Debt Charity in order to support customers who are having problems paying their rent, other bills or have debt worries. If you’re concerned about your finances then take StepChange Debt Charity’s 60-second debt check  Step Change Logo

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Call our automated payment line on 0330 088 3786 to make a payment 24/7

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