Get involved

Do you want to make a real and lasting difference to your community?

By getting involved with CKH you’ll be able to do just that – and you’ll gain so much from it yourself. We have a huge range of ways for you to get involved, to challenge us, change and improve our services and neighbourhoods. You can give your feedback about the services you receive from us, and let us know what you think about new services we are proposing.

There is something for everyone and you’ll be part of a great team of people who are making a real difference.

You’ll also get a huge amount out of getting involved.

  • You’ll grow in confidence, meet new people and gain skills that can help you in the workplace.
  • You’ll be making a real difference to the place you live, helping to build vibrant communities.
  • You’ll be having a real say on how our money is spent and the service we provide
  • You’ll get a real sense of satisfaction knowing that you are making a difference.

We will support you with training to help you get the most out of being involved. We can also help with care or childcare cost to help you to attend meetings and reimburse any travel costs for meetings.

This page gives you more information on some of the ways you can get involved, but the best thing to do is to get in touch with us for a chat, and we can discuss what activity will work best for you. You can call our Communities team on 01733 396404 or email

How involved can I get?

You can get as involved as you want! We know that people have busy lives, though, so there is something for everyone. The clock symbols below show how much time each activity takes, on average. Some activities have regular meetings that you will be expected to attend, while some are more flexible. The clock symbols give you an idea of how much commitment is involved in each activity.

Clock face icon· 1-2 hours per month or less

Clock face iconClock face icon 3-4 hours per month

Clock face iconClock face iconClock face icon 5 or more hours per month


Residents Board:

Our Residents Board really puts our customers at the very heart of our business, making real decisions about how our business is run. With its own budget and a seat on our CKH Group Board, the Residents Board really influences the strategies we have in place and the services we offer. The Residents Board is responsible for all customer facing strategies as set out by the Social Housing Regulator’s Consumer Standards.

Joining the Board is your chance to really have a say in the running of your landlord. This is a paid position, but does require a high level of involvement – commitment to four meetings a year with reading and preparation required in between meetings.

We are also seeking to recruit a Trainee Resident Board Member, aged between 16 and 24 years – also a paid position.

For more information and to apply to join our Resident Board, click on to the Resident Board recruitment page.

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Four board meetings per year, plus reading to do between meetings and other events, meeting and training as required.


Residents Independent Scrutiny Panel:

Joining our Scrutiny Panel will enable you to look closely at our services and make recommendations as to how we can improve them, from a service users point of view.

The Panel’s recommendations get fed back to the Residents Board and have a real impact on how we improve our services.

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Monthly meetings plus reading in between meetings.


Strictly Involvement Group:

Our brand new Strictly Involvement Group is helping us to shape the future of resident involvement at CKH. This group monitors customer feedback and communication and is responsible for Equality Impact Assessments on customer facing policies.

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Cross Keys Homes Resident Liaison Group (CRLG):

CRLG is a consultation group that looks at wider housing issues and makes sure our services are addressing these issues and keeping the interests of tenants at their heart.

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Area Panels:

Our Area Panels make a real and visible difference on the ground in our communities. Working closely with Neighbourhood Managers, our Area Panels find areas that can be improved, through landscaping, better lighting or increased security, for instance. And then they make it happen, to improve the lives of the people living in our neighbourhoods.

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Sheltered Housing Forum:

A group of residents from across our sheltered housing schemes, ensuring the views of their fellow residents are reflected in our service delivery, and making sure we hear the voice of our older residents.

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Remote Engagement:

Our brand new group for those who want to get involved, but can’t commit to meetings. By joining this group you will be able to give us your valued feedback through surveys, consultation exercises and polls – all done online!

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Who can get involved?

Anyone who is currently a tenant, leaseholder* or shared owner* in a CKH home, or a partner or spouse of a tenant, leaseholder* or shared owner*.

* except where it is a designated tenant-only group


I want to get involved – what do I do next?

Fill in the simple form below and we will get in touch with you, or you can call us directly on 01733 396404 for an informal chat to find out more.

We can arrange for you to come along to a meeting to meet our friendly involved residents, and we can also arrange for a ‘buddy’ to help you to settle into your new role.

My details

Note: Questions marked by * are mandatory

I want to get involved and have my voice heard!
By completing this form you are consenting to CKH to contact you with regards to getting involved with us. To see more about how we store and handle your data, please see our privacy policy.

Download our Resident Involvement Policy.