The government freeze on eviction proceedings has now ended. From today (21 Septebmer 2020), we are able to proceed with any cases against residents that have severely breached their tenancy agreements, who deliberately choose not to pay their rent, damage their home, or cause problems for their neighbours and communities.
We are still committed to making sure that no one who has been directly impacted by Covid-19 loses their home. We understand that there are many different ways that people have been affected which is why we’re here to talk and tailor our advice to your circumstances. If you are or have been furloughed, and are at risk or redundancy, have taken on additional caring responsibilities, or have been impacted in any way, please contact us as soon as possible to let us know and discuss how to protect your home.
When residents are not willing to work with us, are in serious arrears and refuse to talk to us, we will follow our usual processes for rent arrears and tenancy breaches which may ultimately lead to eviction.
We are determined to support our customers affected by coronavirus to stay in their homes, but we can only help you if you talk to us. The sooner you contact us, the easier it is for us to put the right support in place. Just start a live chat, call 01733 396483 or email email@example.com. Our team is available from 8am to 5pm on weekdays, with advisers available until 7pm on Mondays and Thursdays, and every Saturday 9am to 12 noon.