Open for you this Christmas | Latest news and updates

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Open for you this Christmas

Drawing of a Christmas tree surrounded by stars and snowflakes

Updated 21 December 2020 in line with Tier 4 guidelines 

Our essential services will be running throughout the festive period. Here's all the contact informaiton you need to manage your account this Christmas.  

Payments

Make a payment at any time using our automated services. Just have your debit or credit card to hand. 

Login to MyCKH to pay online or call 0330 088 3786

 

Repairs

We will only be completing emergency repairs for the foreseeable future. Emergency repairs can be reported 24/7 by calling 01733 385030. Our contractors, Mears, will be available to take your call.

 

Care and LifeLine

Our Care and LifeLine services will be fully operational, as always. If you need to contact a member of the team in an emergency, please call 01733 235085.

 

Customer Central

Our plans for Customer Central will always follow government guidance. As a result of Peterborough now being under Tier 4 rrestrictions, Customer Central will be closed for the foreseeable future. 

Manage your account online

Don’t forget, you can manage your account online at any time. Just loging to MyCKH to view your latest rent statement, update your contact details, request a replacement fob or ask for help from our Be Kind fund.

If you haven’t registered for MyCKH yet, it only takes a minute to get started. You just need your payment reference number, date of birth and an email address to set up your account.

Like us on Facebook to keep up to date with all of our latest service updates. 

 

Advisers from all other services will be available on live chat and over the phone until 1pm on Thursday, 24 December and returning on Monday, 4 January 2021.