Money advice

Free, confidential support 

Our Money Advice Service is here to help when you’re struggling with money matters.

It’s free, confidential and personalised to your needs.

We can help with:

  • Managing Universal Credit
  • Understanding and applying for benefits
  • Debt management
  • Budgeting and planning ahead
  • Managing your rent account.

To talk to our friendly, experienced Money Adviser just login to MyCKH and complete our Money Advice Service form

Rent arrears repayments

If you’re in rent arrears, you should contact us to make a payment agreement. This will stop us taking any further action against you, which might include you losing your home.

You can make us an offer to pay your rent arrears either weekly or monthly. You will need to fill in an offer of payment:

Tenants arrears - repayment plan

Suggested amounts are included in the form but you can also offer a different amount that’s affordable to you. Once you’ve filled in the form, we’ll contact you within five working days to confirm whether we accept your offer.

Benefit calculator 

StepChange Debt Charities benefits calculator is always updated with the latest information on benefit changes. Find out if you’re affected and check what you’re entitled to using their benefit calculator.

Energy saving

Did you know that Green Energy Switch offer an ofgem accredited free energy comparison service for people living in Peterborough?

You can either visit the Green Energy Switch website or give them a call on 01733 646253 to find out more. You can also request an energy visit at home if your local authority is Peterborough City Council. 

The Energy Saving Trust website also offers advice on making savings to your energy bills.

Loan sharks 

Loan sharks charge extremely high interest rates, trapping their victims in a never-ending spiral of debt. Some can even resort to extreme methods to enforce their debt such as making threats, blackmail and violence.

How to spot a loan shark

Look out for a lender who:

  • offers little or no paperwork. They might ask you to sign something but never give you a copy to keep you in the dark. 
  • will not tell you the interest rate or the amount that you owe. Illegal lenders have been known to charge up to 700,000% in interest.
  • takes items as security, such as jewellery or even passports and bank cards.
  • is intimidating, threatening or violent. If you’re in immediate danger, contact the police.

You can report an illegal lender in confidence. You won’t be in trouble if you’ve borrowed from a loan shark.

Call the Stop Loan Sharks hotline on 0300 555 2222 or text ‘loan shark + your message’ to 60003. Email report a loan shark or report online via the Stop Loan Sharks website.

Debt advice

There are a number of independent organisations who can give you free, confidential advice about debt: