New home defects

If you have recently moved into one of our brand new homes and are experiencing any defect problems please contact our repairs centre on: 0800 328 2742 or complete our online

New home defect report form

Cross Keys Homes take your privacy seriously and will process your personal data in line with the principles set out in the data protection act. For a full statement on your privacy please see below.

For shared ownership and outright sales purchases this will apply for the first 12 months from when Cross Keys Homes took handover. After this period has expired it will then be your own responsibility to contact the builders direct.