Our commitment

We recognise that in order to provide a quality housing service, and homes where people want to live, we must be effective in tackling the problems caused by anti-social behaviour.

The anti-social behaviour team will demonstrate actions that we will not tolerate anti-social behaviour and will make this absolutely clear to existing tenants and to any person who is seeking a tenancy with us.

We will use all the powers available contained within the Anti-Social Behaviour Act 2003 and the Housing Act 1996 in order to control anti-social behaviour and to ensure that bad behaviour is not allowed to affect the quality of life of people in the community.

The anti-social behaviour team has also signed the government's Respect Standard for Housing Management to help tackle unacceptable behaviour and to help improve residents' quality of life.

The agenda is built around six core commitments which together will help to promote respect for others and tackle causes of anti-social behaviour.

  • Accountability, leadership and commitment
  • Enpowering and reassuring residents
  • Prevention and early intervention
  • Tailored services for residents with support for victims and witnesses
  • Protecting communities through swift enforcement
  • Support to tackle the causes of anti-social behaviour

Every report of anti-social behaviour will be quickly and formally acknowledged, and an investigation will begin within five days or 24-hours if the matter is serious, and or involves violence or racial harassment. We will work closely with all partner agencies to ensure that tenants are given every opportunity to seek positive interventions to address anti-social behaviour. This is particularly important where young people are involved.

We will seek to offer a non-confrontational approach to resolving anti-social behaviour by involving the Mediation Service for some neighbour nuisance. However, where the matter is serious, involving bad behaviour, violence or racial harassment of any sort, action against perpetrators will include injunctions, eviction proceedings, demotion of tenancy, and anti-social behaviour orders. Witnesses who come forward will be supported at all times.

Our tenants’ views will be sought at the end of the process to see how satisfied they were with the way their complaint was handled.