Make a payment

This month, the government is reducing Universal Credit payments. Your UC journal has been updated with the information about the change to your payments. Make sure you login to check when your payment will be reduced and by how much.

If you are worried about paying your rent, please contact us on 01733 396483 or start a live chat. 

Paying your rent is your main responsibility as a CKH customer. We expect you to pay on time, every time.

Pay now

Login to MyCKH to pay online. Have your credit or debit card details to hand to make an immediate, secure payment. Check your current balance or download a copy of your rent statement whenever you need to on MyCKH.  

Call our 24/7 automated payment line to make a payment with your credit or debit card over the phone 0330 088 3786. 

You can also pay your rent easily online using the secure  AllPay website. You'll need to register online before making your first payment. 

Allpay has recently made some changes to increase the security of online, text and app payments. You may be asked to verify your payment through your banking app, by providing a unique code sent to your mobile phone, or answering a personal security question. If you use a Mastercard or Visa card to buy things online, you’ve probably had to verify other online purchases already. The process is the same and is simply here to help protect you and your money.

 

Direct Debit

Set up a Direct Debit for regular weekly, fortnightly or monthly payments, just complete the simple Direct Debit form to tell us how much you want to pay and on which date or call to speak to a member of the team on 01733 396483

 

Talk to us

If you need to talk to us about your account, call our Incomes Advisers on 01733 396483. We're available 8am to 5pm on weekdays, with advisers available until 7pm on Mondays and Thursdays, and every Saturday 9am to 12 noon. You can also talk to a member of the team via Live Chat or email  incomemanagement@crosskeyshomes.co.uk to request a call back

The government freeze on eviction proceedings has ended. If you have not spoken to us about a serious debt on your account or a broken payment agreement, we may decide to take you to court. Deliberate non-payment is unacceptable, however if you are willing to work with us to get your account on track, we can offer advice and support. We think that’s fair and hope you agree. We are determined to support our customers affected by coronavirus to stay in their homes, but we can only help if you talk to us.

You can find more information about the possession process at gov.uk

If you are currently in arrears and struggling to pay this debt you may be able to make an application through an authorised Debt Adviser to put a hold on any debt collection and/or enforcement actions as part of the government’s new Debt Respite Scheme - also known as ‘breathing space’. You can find out more about the Debt Respite Scheme's eligbility criteria and how to apply on the Step Change website.

 

Money Advice Service

Did you know we offer a free, confidential Money Advice Service to help you manage your finances? Call 07795 605892 or use our money advice form to get in touch . 

Our budgeting tool could help you take control of your finances. Enter information about your income and spending, for advice on how you can achieve a balanced budget.

Use our simple benefits calculator to find out what you may be able to claim.

 

Other ways to pay

You can also pay: