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Covid-19 (Coronavirus) update:

We understand you may be facing some difficult circumstances due to the Coronavirus and may be worried about how you will continue to pay your rent. 

Pay your rent from home: Pay online over MyCKH or call our 24/7 automated payment line to make a payment with your credit or debit card  0330 088 3786. Remember, you can view all of your account details on MyCKH too.

We are not currently offering ‘rent holidays’. We will continue to follow all government guidance on rent and charges but at this stage we believe it is in your best interest to try to keep your rent account as up to date as possible. 

In March 2020 the Government announced extra support and protection to households to ensure they can continue to pay their rent and utilities at this time. Find out what you may be entitled to claim using our simple benefits calculator.

Contact us if you think you are going to have difficulty in paying your rent whilst the extra support measures are put in place. We're ready to assist you with help and advice. Our easy budgeting tool may also help you plan for the weeks ahead. 

Whilst this crisis continues no-one will face eviction as a direct result of coronavirus although we will continue to manage our rent arrears process if you do not get in touch with us.

We're available to speak to you from 8am to 5pm on weekdays, with advisers available until 7pm on Mondays and Thursdays, and every Saturday 9am to 12 noon. Just start a Live chat,  call 01733 396483 or email us incomemanagement@crosskeyshomes.co.uk.

To speak to our Money Adviser, call Alice Clark on 07795 605892 or email moneyadvice@crosskeyshomes.co.uk to request a call back. 

Our phones are likely to be very busy so please be patient whilst to deal with everyone’s enquiries.

We've set up a Be Kind fund that's set aside specifically to support you if you're struggling with the impact of Covid-19. Complete our Be Kind form to tell us about your circumstances and what you need help with. 

 

Paying your rent is your main responsibility as a CKH customer. We expect you to pay on time, every time.

Pay now

Login to MyCKH to pay online. Have your credit or debit card details to hand to make an immediate payment. Check your current balance or download a copy of your rent statement whenever you need to.  

Call our 24/7 automated payment line to make a payment with your credit or debit card over the phone 0330 088 3786. 

You can also pay your rent easily online using the secure AllPay website. You'll need to register online before making your first payment. 

 

Direct Debit

Set up a Direct Debit for regular weekly, fortnightly or monthly payments, just complete the simple Direct Debit form in MyCKH to tell us how much you want to pay and on which date or call to speak to a member of the team on 01733 396483

 

Talk to us

If you need to talk to us about your account, call our Incomes Advisers on 01733 396483. We're available on the phone Monday - Friday, 9am - 5pm. You can also talk to a member of the team via Live Chat.

 

Money Advice Service

Did you know we offer a free, confidential Money Advice Service to help you manage your finances? Simply call 07795 605892

Our budgeting tool could help you take control of your finances. Enter information about your income and spending, for advice on how you can achieve a balanced budget.

 

Other ways to pay

You can also pay:

Payment maintenance works

Please be aware that scheduled IT maintenance works will be taking place overnight between 5am and 7am on Tuesday 14 July. We will not be able to process any payments while this work is taking place. This will affect all payment methods. We're sorry for any inconvenience this may cause.