Planned works

If you're a leaseholder, we'll consult you about any planned improvement work that needs to be done in and around your building. Work might include fitting new doors or window frames, installing new gutters or improving pathways. We'll need to consult you first because you'll have to contribute towards the cost of this work. If you want to know what's been planned for your area, have a look at the current planned works programme.

Planned maintenance 

We're obliged to carry out improvements to the structure of your property such as painting, guttering, fascias, soffits and roofing work. We call this work our Planned Works Programme and endeavour to let you know about this work during the initial stages of planning, so that you're aware of our intentions.

We'll also provide an estimate of the cost of the work and will give you 30 days to provide a written reply to our plans. We'll respond to your comments within 21 days.

Under the terms of your lease, you might have to pay towards the cost of this work. Depending on when the work is carried out and the type of lease you have, the cost will normally be added to your next service charge invoice, issued in September each year.

To make things more affordable, we can arrange a payment plan for you. This will spread the cost of this work over a longer period. For more information about this, call: 01733 385000.

Our Planned Works Programme is updated regularly and letters are sent out to leaseholders at an early stage.

Our FAQ factsheet is an archive of questions from leaseholders, and answers from us, about our planned works programme. If you have more questions, email us.

Consulting you on major work and planned repairs

We're required by law to consult with you before carrying out any major work, maintenance or repairs that could cost you more than £250. 

We must also consult you on any long-term agreements or contracts that could last longer than 12 months, which will cost you more than £100 a year.

Examples of long-term agreements are:

  • lift maintenance
  • maintenance of communal boilers
  • maintenance of door-entry systems
  • ground maintenance
  • energy contract for communal lighting
  • cleaning of windows and communal areas.
How we'll consult you

First, we'll send you a notice of intention. This will explain the type of work we propose to carry out and will tell you where you can get more information about it. We'll explain why the work is needed and we'll give you 30 days to provide a written comment. You'll also be given the opportunity to nominate a contractor of your choice.

If you're a member of a recognised residents’ association, we'll also consult with you through the association. The consultation process varies slightly according to the type of work that we're proposing to do.

We'll take into account the comments we receive and we'll get two estimates from contractors, including the contractor nominated by most leaseholders. We aim to procure services and repairs that give good value for money. We'll then send you a second notice with a summary and give you a further 30 days for a written comment.

Urgent work

If the work is urgent, we might be able to go ahead without consulting you. The Leasehold Valuation Tribunal (LVT) can allow work to go ahead if they think it's reasonable not to follow the usual procedures. This can happen if a repair is needed quickly to protect health and safety, or for specialised work where it's difficult to get more than one estimate.