Permission to alter a home

Getting permission
Key ring with house

Under the terms of your lease, you need to get our written consent before changing anything inside or outside your home. This includes fitting new windows, doors and heating systems.

To get consent, write to us with details of your chosen contractor to:

Leaseholders team
Cross Keys Homes
Shrewsbury Avenue

Or email:

To check if you need permission, call: 01733 385000.

Any contractor carrying out gas work must be GasSafe Registered and NIC/EIC registered if carrying out electrical work. We might ask to see your GasSafe or electrical test certificates.

Front doors and fire safety

We're responsible for ensuring the safety of residents living in blocks of flats and maisonettes. If you want to replace your front door, it will need to be a type FD30S fire doors. These doors are designed to give protection against fire and smoke for a minimum of 30 minutes. We'll ask to see the fire resistance certificate supplied with the door.

There are also restrictions regarding the type of door that can be fitted to cupboards opening into communal areas, especially those with boilers inside.  For more information, call the Leasehold department on: 01733 385000.

Please note that PVCu doors are not suitable as front doors to flats that open into internal communal areas.