Leaflets and publications
We produce a broad range of publications which tell you more about our services and what you can expect from us. To access our library of publications on this website, you'll need to have Adobe Reader installed on your PC. This software is available to download for free.
You can view and save copies of our leaflets, newsletters and forms below. Simply click on the publication you want to view and it will download for you.
If you'd like to make a comment about any of our publications, or suggest how you think we could improve our services, we'd love to hear from you.
Magazines
Your news from your housing association
We produce four editions of our magazine a year which tell you how we're doing and what's happening in your community.
Read the latest edition of Keylines online.
Below you'll find pdf copies of our most recent magazines.
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For all our competition rules, click here for our Competition Terms and Conditions.
Forms
Forms for Managing Your Tenancy and Home
- Direct Debit Form: Pay your Rent via Direct Debit
- Home Improvements: Apply to make additional changes or improvements to your home
- Report a Repair
Forms for our Care Service
Forms for our Properties
We care about your privacy and will process your personal data in line with the principles set out in the Data Protection Act. For a full statement on your privacy, please see our Privacy Policy.
Annual Reports & VFM
Annual Report and VFM Statement 2017/18 |
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| Leading the Way - Annual Report | |
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| New - 2017/18 Financial Statements | |
You can find our previous Annual Reports, Value for Money and Financial Statements here.
Service standards
When you contact us, use our services or work with us, we want you to be happy. We want to make it as easy as possible for you to do all of this and to enjoy your home.
We want you to rate our services as excellent and make it as easy as possible for you to contact us and get things done. We measure ourselves against these two key measures – we'll ask you if you'd recommend us to your friends and family and how easy it is to get things done.
For each individual service we set a standard of what you can expect from us. We measure how we do and report this back to you. These service standards are based on what we know you want us to do and what is expected of us by Government regulators.
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