Leaflets and publications

We produce a broad range of publications which tell you more about our services and what you can expect from us. To access our library of publications on this website, you'll need to have Adobe Reader installed on your PC. This software is available to download for free.

You can view and save copies of our leaflets, newsletters and forms below. Simply click on the publication you want to view and it will download for you.

If you'd like to make a comment about any of our publications, or suggest how you think we could improve our services, we'd love to hear from you


Your news from your housing association

We produce four editions of our magazine a year which tell you how we're doing and what's happening in your community.

Read the latest edition of Keylines.   

For all our competition rules, click here for our Competition Terms and Conditions.


Forms for Managing Your Tenancy and Home 

Forms for our Care Service 

Forms for our Properties

We care about your privacy and will process your personal data in line with the principles set out in the Data Protection Act. For a full statement on your privacy, please see our Privacy Policy.

Annual Reports & VFM

Annual Report and VFM Statement 2017/18

Leading the Way - Annual Report  
Cross Keys Homes 2017-2018 Annual Report  
New2017/18 Financial Statements  


You can find our previous Annual Reports, Value for Money and Financial Statements here.


Service standards

When you contact us, use our services or work with us, we want you to be happy. We want to make it as easy as possible for you to do all of this and to enjoy your home.

We want you to rate our services as excellent and make it as easy as possible for you to contact us and get things done. We measure ourselves against these two key measures – we'll ask you if you'd recommend us to your friends and family and how easy it is to get things done.

For each individual service we set a standard of what you can expect from us. We measure how we do and report this back to you. These service standards are based on what we know you want us to do and what is expected of us by Government regulators.

Service Standards
Homes Neighbourhood VFM
Rent Tenenacy Tenant