Leaflets and Publications

We produce various informative leaflets and publications for our residents and stakeholders.

In order to view these leaflets you will need to have Adobe Reader installed. This is a free piece of software available to download from here.

You can download copies of any of our leaflets, newsletters or forms from below. We have put each leaflet into easy to understand sections. Simply click on the form you want and it will download for you to view.

If you would like to make a specific comment about any of our publications, or suggest how you think we could improve our services, then we would like to hear from you.


Your news from your housing association

We produce four magazines a year to help ensure that our residents are kept informed and up-to-date. Below you will find a pdf copy of our most recent magazines.

Keylines Dec 2016 Cover Keylines Autumn Edition Keylines June 2016
Keylines - Dec 2016 Keylines - Sept 2016 Keylines - June 2016
Keylines March 2016 Keylines - December Edition Keylines October 2015
Keylines - March 2016 Keylines - December 2015 Keylines - October 2015

















For all our competition rules click here

Looking after you leaflets


ASB Leaflets
ASB Statement and Summary    
ASB Statement and Summary    

A guide to sheltered housing (0.967MB) 

Getting involved leaflets

Annual Reports & VFM 2015/16

Annual Report and VFM Statements
At the Heart of Change - Annual Report Value for Money Statement
2015/16 Annual Report 2015/16 VFM Report
Financial Statement  
15/16 Financial Statement  

Annual Reports & VFM 2014/15

A brighter future                                                           Value for Money report   

Annual Report 2014/15                                  Value for Money report                

Report and financial 

 Front cover of Cross Keys Homes financial statements

Annual Reports & VFM 2013/14

Ten reasons your at home                                                Value for Money report
with us 

Annual Report 2013/14                                                      Front cover of our 2013/14 Value for Money Report


Cross Keys Homes report and financial statements 2013-14 [pdf] 975KB

For further information on our accounts please see our Investor relations page.              

Service standards

When you contact us, rent your home, buy a service or work with us, we want you to be happy. We want to make it as easy as possible for you to do all this and to enjoy your home, which to us is much more than the four walls in which you live.

We want you to rate our services as excellent and make it as easy as possible for you to contact us and get things done. We will measure ourselves against these two key measures by asking you how we are doing. We will ask you if you would recommend us to your friends and family - this is called a net promoter
score - and how easy it was to get it done.

For each individual service we will set the standard of service you can expect from us and we will measure how we do and report this back to you. These service standards are based around what we know you want us to do and what is expected of us by our regulators.

Service Standards
Complaints Homes Neighbourhood
VFM Rent Tenenacy