Leaflets and Publications

We produce various informative leaflets and publications for our residents and stakeholders.

In order to view these leaflets you will need to have Adobe Reader installed. This is a free piece of software available to download from here.

You can download copies of any of our leaflets, newsletters or forms from below. We have put each leaflet into easy to understand sections. Simply click on the form you want and it will download for you to view.

If you would like to make a specific comment about any of our publications, or suggest how you think we could improve our services, then we would like to hear from you just email communications@crosskeyshomes.co.uk

Magazines

Your news from your housing association

We produce four magazines a year to help ensure that our residents are kept informed and up-to-date. Below you will find a pdf copy of our most recent magazines. 

Keylines

Keylines Oct 17

Keylines October 2017

Keylines June 2017

Keylines June 2017

Keylines March 2017

Keylines - March 2017

Keylines Dec 2016 Cover

Keylines - Dec 2016

Keylines Autumn Edition

Keylines - Sept 2016

Keylines June 2016

Keylines - June 2016

For all our competition rules, click here for our Competition Terms and Conditions.

Forms

Forms for Managing Your Tenancy and Home 


Forms for our Care Service 


Forms for our Properties

We care about your privacy and will process your personal data in line with the principles set out in the Data Protection Act. For a full statement on your privacy, please see our Privacy Policy.

Annual Reports & VFM

Annual Report and VFM Statement 2016/17

Creating Homes Changing Lives - Annual Report Value for Money Statement
170906 - Annual Report 2016-17 Cover.jpg 170906 - VFM 2016-17 Cover.jpg
Report and Financial Statements   
   

 

Annual Report and VFM Statement 2015/16

At the Heart of Change - Annual Report Value for Money Statement
2015/16 Annual Report 2015/16 VFM Report
Report and Financial Statement  
15/16 Financial Statement  

 

Annual Report and VFM Statement 2014/15

A Brighter Future - Annual Report Value for Money Statement

2014/2015 Annual Report

2014/2015 Value for Money Statement

 

Report and Financial Statement  
Financial Statements 2014/2015  

 

Annual Report and VFM Statement 2013/14

Ten reasons you're at home with us - Annual Report Value For Money Statement 
Annual Report 2013/2014 VFM Statement 2013/2014
Report and Financial Statements 2013/14  
   

 

Service standards

When you contact us, rent your home, buy a service or work with us, we want you to be happy. We want to make it as easy as possible for you to do all this and to enjoy your home, which to us is much more than the four walls in which you live.

We want you to rate our services as excellent and make it as easy as possible for you to contact us and get things done. We will measure ourselves against these two key measures by asking you how we are doing. We will ask you if you would recommend us to your friends and family - this is called a net promoter
score - and how easy it was to get it done.

For each individual service we will set the standard of service you can expect from us and we will measure how we do and report this back to you. These service standards are based around what we know you want us to do and what is expected of us by our regulators.

Service Standards
Complaints Homes Neighbourhood
     
VFM Rent Tenenacy
     
Tenant