Giving you a high standard of service


Logo of the Telecare Services Association

Cross Keys Care is a Code of Practice Accredited member of TSA, the industry body for Technology Enabled Care (TEC). TSA represents the largest industry specific network in Europe, bringing together a growing membership of organisations across local government, health and the private sector.

This accreditations shows we are meeting the highest possible standards for our telecare services.

We operate to a set of service standards and performance indicators to help ensure that the services you receive are delivered to the highest standards.

Download our LifeLine Annual Report 2017/18 [pdf] 239KB

Download our LifeLine Annual Report 2016/17 

Download our LifeLine Annual Report 2015/16 

To read more about our standards and performance indicators select one of the links below.

Our standards

Key performance indicators

Telecare installation standards