Report a repair
You can report a repair 24-hours-a-day, seven-days-a-week by contacting our repairs centre on: 0800 328 2742.
Alternatively, you can report a non-urgent repair by completing our online form. Please note, this may take up to five working days to action, so if your repair is urgent please do call the above number instead.
You can also report a repair by visiting your local neighbourhood office during normal office hours, where staff will be able to help and advise you.
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For further information about our repairs’ service please follow this link to our repairs handbook - Repairs handbook
Emergency repairs: if the issue affects the health and safety of the household or basic security of the property. We aim to attend and complete the repair within 24-hours.
Urgent repairs: if it's not an emergency but causes loss of a basic facility or where further damage may be caused. We aim to attend and complete the repair within seven calendar days.
Routine repairs: these repairs can wait without causing major inconvenience to you. We will aim to attend and complete the repair within 28 calendar days.
For full details to what types of repairs fall under emergency, urgent or routine, please refer to your repairs handbook.
We can arrange and carry out most repairs that fall under your responsibilities. You will then be charged for the cost of the repair, plus our costs for organising the work (administration fee).
Generally payments will be made in advance of the work, unless there is danger to your health and safety or other special circumstances where we agree a delayed payment.
In some situations, we will need to make repairs that we will charge you for, such as; damage you, a member of your family or a visitor has caused, items left in the property, garden, garage or shed that need to be removed at the end of your tenancy or lease, criminal damage or where the emergency services has gained access. For a full list please refer to your repairs handbook or call our Repairs Centre.
If you wish to make any changes to your property, please follow the information outlined here, and by completing our home improvements form.
These are set out in your tenancy agreement and form part of our legal contract with you.
We're responsible for ensuring certain items are kept in good repair and working order, such as; the roof, drains and guttering, sockets and light fittings, internal fire doors, the structure of your home - for a full list please refer to your repairs handbook.
If the damaged was caused by you, a family member or a visitor, a repair will not be carried out or be rechargeable.
You are responsible for decorating the inside of your home and for minor improvements such as; clearing sink, bath, basin or toilet blockage (caused by waste), replacing light bulbs or toilet seats, TV aerials or driveways and patios - for a full list please refer to your repairs handbook.
You are also responsible for the general up-keep of your property, including gardens.
If you are an older or disabled person and unable to carry out any of the above repairs please contact us for advice.
Call our Repairs Centre
Call our Repairs Centre on
0800 328 2742 or 01733 385030 to report emergency or urgent repairs.
Did you know you can also now choose from five different repair appointment slots?
- All day access:
8am - 6.30pm
- Am: 8am - 1pm
- Pm: noon - 6.30pm
- The school run: 9.30am - 2.30pm
8am - 1pm
Please be aware that this appointment system is not available for emergency repairs.