Report a repair

You can report a repair 24-hours-a-day, seven-days-a-week by contacting our repairs centre on: 0800 328 2742.

You can also report a repair by visiting your local neighbourhood office during normal office hours, where staff will be able to help and advise you.

Alternatively, you can report a non-urgent repair by completing our online form. Please note, this may take up to five working days to action so if your repair is urgent please do call the above number instead. 

Introduction

Note: Questions marked by * are mandatory

You can use this form to request a repair. Please fill in all of the sections to help us to deal with your repair as quickly as possible.

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For further information about our repairs’ service please follow this link to our repairs handbook -  Repairs handbook[pdf] 986KB

Repair type


Emergency repairs: if the issue affects the health and safety of the household or basic security of the property. We aim to attend and complete the repair within 24-hours

Urgent repairs: if it's not an emergency but causes loss of a basic facility or where further damage may be caused. We aim to attend and complete the repair within seven calendar days. 

Routine repairs: these repairs can wait without causing major inconvenience to you. We will aim to attend and complete the repair within 28 calendar days. 

For full details to what types of repairs fall under emergency, urgent or routine, please refer to your repairs handbook. 

Rechargeable repairs

Repairs and tools We can arrange and carry out most repairs that fall under your responsibilities. You will then be charged for the cost of the repair, plus our costs for organising the work (administration fee).

Generally payments will be made in advance of the work, unless there is danger to your health and safety or other special circumstances where we agree a delayed payment.

In some situations, we will need to make repairs that we will charge you for, such as; damage you, a member of your family or a visitor has caused, items left in the property, garden, garage or shed that need to be removed at the end of your tenancy or lease, criminal damage or where the emergency services has gained access. For a full list please refer to your repairs handbook or call our Repairs Centre.

If you wish to make any changes to your property, please follow the information outlined here, and by completing our home improvements form.  

Repair responsibilities

Repair, tools

These are set out in your tenancy agreement and form part of our legal contract with you.

We're responsible for ensuring certain items are kept in good repair and working order, such as; the roof, drains and guttering, sockets and light fittings, internal fire doors, the structure of your home - for a full list please refer to your repairs handbook.

If the damaged was caused by you, a family member or a visitor, a repair will not be carried out or be rechargeable.  

You are responsible for decorating the inside of your home and for minor improvements such as; clearing sink, bath, basin or toilet blockage (caused by waste), replacing light bulbs or toilet seats, TV aerials or driveways and patios - for a full list please refer to your repairs handbook.

You are also responsible for the general up-keep of your property, including gardens. 

If you are an older or disabled person and unable to carry out any of the above repairs please contact us for advice. 

Repairs handbook

Call our Repairs Centre

Call our Repairs Centre on 
0800 328 2742 to report emergency or urgent repairs.

Repair appointments

Repair appointments

Did you know you can also now choose from five different repair appointment slots?

  • All day access: 
    8am - 6.30pm
  • Am: 8am - 1pm
  • Pm: noon - 6.30pm
  • The school run: 9.30am - 2.30pm
  • Saturday:
    8am - 1pm

Please be aware that this appointment system is not available for emergency repairs.