Report a repair

You can report a repair 24-hours-a-day, seven-days-a-week by contacting our repairs centre on: 0800 328 2742.

You can also report a repair by visiting your local neighbourhood office during normal office hours, where staff will be able to help and advise you.

Alternatively, you can report a non-urgent repair by completing our online form. Please note, this may take up to five working days to action so if your repair is urgent please do call the above number instead. 


Note: Questions marked by * are mandatory

You can use this form to request a repair. Please fill in all of the sections to help us to deal with your repair as quickly as possible.

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Did you know you can also now choose from five different repair appointment slots?

  • All day access - 8am to 6.30pm
  • Am - 8am to 1pm
  • Pm - noon to 6.30pm
  • The school run 9.30am to 2.30pm
  • Saturday 8am to 1pm

Please be aware that this appointment system is not available for emergency repairs.

For further information about our repairs’ service please contact 0800 328 2742 or 01733 385030 or email