For the latest information about how we're managing our services in line with government guidance, read our Coronavirus (Covid-19) update

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Defects: How do I report a defect?

Report defects online at any time or talk to our New Home Defects team via live chat. The team are here Monday- Friday, 9am - 5pm.

In an emergency, call: 01733 385030. You can report emergency defects over the phone 24/7. 

  1. Homeowners FAQs
  2. Residents FAQs

We're here for you

We may be working differently at the moment, but we’re still here to help you in any way we can. 

From collecting prescription medication to helping with benefit applications, we’re working with our customers to make sure everyone has the support they need.

Our Be Kind fund is here to help our customers who are struggling with the impact of Covid-19.

If you need help, please complete our Be Kind form and a member of the team will contact you.