For the latest information about how we're managing our services in line with government guidance, read our Coronavirus (Covid-19) update

Back to the list

Managing my account: How do I use live chat to talk to you?

Many of our teams are available on live chat Monday to Friday, 9am to 5pm, and our Repairs team are available from 8am. 

Our Income Management team is available 8am to 5pm, Monday to Friday, with advisers availalbe until 7pm on Mondays and Thursdays, and every Saturday 9am to 12 noon too.

To talk to us, all you need to do is click on the blue 'chat live' tab on the left hand side of your screen. 

You'll only be able to see the option to chat live when our team is working, so during the evening and weekends you won't be able to start a conversation.

Take a look at our contact us page for other ways to get in touch.

  1. Homeowners FAQs
  2. Residents FAQs

We're here for you

We may be working differently at the moment, but we’re still here to help you in any way we can. 

From collecting prescription medication to helping with benefit applications, we’re working with our customers to make sure everyone has the support they need.

Our Be Kind fund is here to help our customers who are struggling with the impact of Covid-19.

If you need help, please complete our Be Kind form and a member of the team will contact you.