For the latest information about how we're managing our services in line with government guidance, read our Coronavirus (Covid-19) update

Back to the list

Tenancy agreement: What are my rights and responsibilities?

Your rights and responsibilities are explained in detail in your tenancy agreement that you signed before you moved in.

We expect you to:

  • Pay your rent in full and on time

  • Keep your home in good repair

  • Be a respectful neighbour.

In return, you can expect us to:

  • Be a responsible landlord who prioritises your safety

  • Maintain your home through our repairs service

  • Offer support and advice to help you manage your tenancy

  • Make it easy for you to pay your rent online, over the phone or in person.

  1. Residents FAQs

We're here for you

We may be working differently at the moment, but we’re still here to help you in any way we can. 

From collecting prescription medication to helping with benefit applications, we’re working with our customers to make sure everyone has the support they need.

Our Be Kind fund is here to help our customers who are struggling with the impact of Covid-19.

If you need help, please complete our Be Kind form and a member of the team will contact you.