Advice and support


Covid-19 (Coronavirus) update:

Our Money Advice Service is here to support you with money matters, from everything to managing your daily budget to applying for Universal Credit. Simply call 07795 605892 to speak to our Money Adviser. You can also visit the entitledto website which contains a free benefits calculator to see what financial help is available to you. This website also includes a useful section about what to do if you have been affected by Coronavirus.  

Our hubs are currently closed, take a look at our Facebook page for ideas on how to stay fit and well at home. 

As we spend most of our time at home, we all need to be patient and tolerant of extra noise. We will not be able to deal with reports of noise from children in their home. We are still here to support with serious cases of noise, verbal abuse, and criminal behaviour. 

Find up to date information about how to get in touch on our Contact us page. 

Call our Customer Services team on 01733 385000 to find out more about the specialist support we can offer to residents who are struggling to maintain their tenancies due to disability or mental ill health. 

We also have a specialist team on hand to support with issues with anti-social behaviour (ASB) and neighbour disputes, we work closely with the Police and other local agencies to make sure everyone living in our communities can enjoy their home in peace. To report ASB, call our Customer Services team on 01733 385000, email us with details of the issue, or text ASB with your message to 60066. Find out  how we tackle ASB in our communties in our ASB statement.pdf.  

There are also lots of incredibly helpful, free, confidential services available to help you with a wide range of issues. 

We're here for you

We may be working differently at the moment, but we’re still here to help you in any way we can. 

From collecting prescription medication to helping with benefit applications, we’re working with our customers to make sure everyone has the support they need.

Our Be Kind fund is here to help our customers who are struggling with the impact of Covid-19.

If you need help, please complete our Be Kind form and a member of the team will contact you.