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Covid-19 (Coronavirus) update:

We understand you may be facing some difficult circumstances due to the Coronavirus and may be worried about how you will continue to pay your rent.

We are not currently offering ‘rent holidays’. We will continue to follow all government guidance on rent and charges but at this stage we believe it is in your best interest to try to keep your rent account as up to date as possible. 

On Friday 20 March 2020 the Government announced extra support and protection to households to ensure they can continue to pay their rent and utilities at this time. Increasing sick pay, Housing Benefit and Universal Credit whilst also protecting salaries for retained workers.

If you are already in receipt of Housing Benefit or Universal Credit that covers all of your rent this should continue.

If you receive partial help through Housing Benefit or Universal Credit but any other income you receive is reduced then please report your change to your Local Authority Housing Benefit department or Universal Credit so that your award can be reviewed. You may be able to get an increase in your payments.

If you do not currently claim any help with your rent and you are unable to work you will be able to apply for Universal Credit online. You may be eligible to receive up to a month’s advance upfront without physically having to attend the jobcentre.

It is important that you contact us if you think you are going to have difficulty in paying your rent whilst the extra support measures are put in place. We have officers ready to assist you who will be able to consider your individual circumstances and give you some help and advice.

Whilst this crisis continues no-one will face eviction as a direct result of coronavirus although we will continue to manage our rent arrears process if you do not get in touch with us.

We have officers available to speak to you from 9am to 5pm every weekday, just call 01733 396483.

 You can also email us about your rent account, chargeable repairs or former tenant arrears at incomemanagement@crosskeyshomes.co.uk.

If you want to speak to our Money Adviser please call Alice Clark on 07795 605892 or email moneyadvice@crosskeyshomes.co.uk to request a call back.

Our phones are likely to be very busy so please do be patient whilst we try to deal with everyone’s enquiries.

We've set up a Be Kind fund that's set aside specifically to support you if you're struggling with the impact of Covid-19. Complete our simple Be Kind form to tell us about upir circumstances and what you need help with. 

 

Paying your rent is your main responsibility as a CKH customer. We expect you to pay on time, every time.

Pay now

Login to MyCKH to pay online. Have your credit or debit card details to hand to make an immediate payment. Check your current balance or download a copy of your rent statement whenever you need to.  

Call our 24/7 automated payment line to make a payment with your credit or debit card over the phone 0330 088 3786. 

You can also pay your rent easily online using the secure AllPay website. You'll need to register online before making your first payment. 

 

Direct Debit

Set up a Direct Debit for regular weekly, fortnightly or monthly payments, just complete the simple Direct Debit form in MyCKH to tell us how much you want to pay and on which date or call to speak to a member of the team on 01733 396483

 

Talk to us

If you need to talk to us about your account, call our Incomes Advisers on 01733 396483. We're available on the phone Monday - Friday, 9am - 5pm. You can also talk to a member of the team via Live Chat.

 

Money Advice Service

Did you know we offer a free, confidential Money Advice Service to help you manage your finances? Simply call 07795 605892

 

Other ways to pay

You can also pay:

Talk to us if you’re worried about your payments

Our team is available Monday – Friday, 9am - 5pm (excluding bank holidays) over the phone and on live chat to offer advice and guidance on how to apply for benefits or adjust your claim, manage your payments, and how to prioritise other bills. Call us on 01733 396483.

To request a call back, just email your name, address and contact details to incomemanagement@crosskeyshomes.co.uk

We understand that things are hard at the moment, that’s why we’re here to help.