Contact us

Call our 24/7 automated payment line to make a payment with your credit or debit card over the phone 0330 088 3786.  

To speak to someone about your payments, call 01733 396483 or email with your name, address and contact details and we will give you a call back. The team is here for you from Monday to Friday between 9am and 5pm.

Due to Covid-19 (coronavirus), we are only able to take emergency repairs at this time. To report an emergency repair only email or call 01733 385030. If your repair is not classed as an emergency you will need to contact us once our Repairs Centre reopens.

Can't find the answer you're looking for? Email our Customer Service team or talk to us via Live Chat - just click on the 'chat live' tab at the edge of your screen. The team are here for you Monday to Friday, 9am - 5pm

Did we get it wrong? 

Occasionally things can go wrong. When that happens we will do everything we can to put it right. We will try to get to the bottom of the issue and get back to you with a satisfactory outcome as quickly as possible.

When something goes wrong, the best way to contact us is to email us at

If we can’t resolve your query straight away we aim to give you a specific response within two working days. If your query is more complex, we will let you know when you can expect a full response.

If we have not delivered the service you expect of us, please let us know. 

Did we get it wrong?

Note: Questions marked by * are mandatory

Read our complaints service standard. Take a look at our formal Complaints Policy July 2019.pdf

We're here for you

We may be working differently at the moment, but we’re still here to help you in any way we can. 

From collecting prescription medication to helping with benefit applications, we’re working with our customers to make sure everyone has the support they need.

Our Be Kind fund is here to help our customers who are struggling with the impact of Covid-19.

If you need help, please complete our Be Kind form and a member of the team will contact you.