Our homeownership standards
Our clear service standards define the service you can expect to receive from us as a shared owner or leaseholder.
· Ensure our buildings are safe places to live
· Follow all relevant law and best practice in leasehold management
· Build a service around your needs
· Keep you up to date with important information about your service via email and our website
· Maintain high standards in the appearance, safety, security, and desirability of our estates and properties
· Live up to our reputation for delivering quality homes and services
· Make it easy for you to talk to us about your home and take a consistent approach to systems, policies and processes
· Give you a chance to have your say and shape how we deliver our service
· Make sure we deliver these standards consistently.
Payment for leasehold services received in 2019/20 is due this month.
Login to MyCKH to make an online payment now or call our automated payment line on 0330 088 3786.
If you have been impacted by Covid-19 and have concerns about making payment, please contact our Income Management team as soon as possible. Advisers are available on the phone and via live chat, Monday – Friday, 9am – 5pm. Call us on 01733 396483.