Make a payment
Covid-19 (Coronavirus) update:
We understand that our tenants may be facing some difficult situations due to the Coronavirus and may be worried about how they will continue to pay their rent.
We are not currently offering ‘rent holidays’. We will continue to follow all government guidance on rent and charges but at this stage we believe it is in your best interest to try to keep your rent account as up to date as possible.
On Friday 20 March 2020 the Government announced extra support and protection to households to ensure they can continue to pay their rent and utilities at this time. Increasing sick pay, Housing Benefit and Universal Credit whilst also protecting salaries for retained workers.
If you are already in receipt of Housing Benefit or Universal Credit that covers all of your rent this should continue.
If you receive partial help through Housing Benefit or Universal Credit but any other income you receive is reduced then please report your change to your Local Authority Housing Benefit department or Universal Credit so that your award can be reviewed. You may be able to get an increase in your payments.
If you do not currently claim any help with your rent and you are unable to work you will be able to apply for Universal Credit online. You may be eligible to receive up to a month’s advance upfront without physically having to attend the jobcentre.
It is important that you contact us if you think you are going to have difficulty in paying your rent whilst the extra support measures are put in place. We have officers ready to assist you who will be able to consider your individual circumstances and give you some help and advice.
Whilst this crisis continues no-one will face eviction as a direct result of coronavirus although we will continue to manage our rent arrears process if customers do not get in touch with us.
We have officers available to speak to you from 9am to 5pm every weekday.
To talk to us about your rent account, chargeable repairs or former tenant arrears please call 01733 396483 or email us at firstname.lastname@example.org to request a call back.
If you want to speak to our Money Adviser please call Alice Clark on 07795 605892 or email email@example.com to request a call back.
Our phones are likely to be very busy, so please do be patient, whilst we try to deal with everyone’s enquiries.
Paying your rent is your main responsibility as a CKH customer. We expect you to pay on time, every time.
Login to MyCKH to pay online. Have your credit or debit card details to hand to make an immediate payment. Check your current balance or download a copy of your rent statement whenever you need to.
Call our 24/7 automated payment line to make a payment with your credit or debit card over the phone 0330 088 3786.
You can also pay your rent easily online using the secure AllPay website. You'll need to register online before making your first payment.
Set up a Direct Debit for regular weekly, fortnightly or monthly payments, just complete this simple Direct Debit form.pdf to tell us how much you want to pay and on which date or call to speak to a member of the team on 01733 396483.
Talk to us
If you need to talk to us about your account, call our Incomes Advisers on 01733 396483. We're available on the phone Monday - Friday, 9am - 5pm. You can also talk to a member of the team via Live Chat.
Money Advice Service
Did you know we offer a free, confidential Money Advice Service to help you manage your finances? Simply call 07795 605892.
Other ways to pay
You can also pay:
By cash or card at any post office or PayPoint location
By cash or card at Customer Central. Find the address
Via the AllPay app, download the app and follow the instructions to get started.