Make a payment
Covid-19 (Coronavirus) update:
We are not currently offering ‘rent holidays’. We will continue to follow all government guidance on rent and charges but at this stage we believe it is in your best interest to try to keep your rent account as up to date as possible.
In March 2020 the Government announced extra support and protection to households to ensure they can continue to pay their rent and utilities at this time. Find out what you may be entitled to claim using our simple benefits calculator.
Paying your rent is your main responsibility as a CKH customer. We expect you to pay on time, every time.
Login to MyCKH to pay online. Have your credit or debit card details to hand to make an immediate, secure payment. Check your current balance or download a copy of your rent statement whenever you need to on MyCKH.
Call our 24/7 automated payment line to make a payment with your credit or debit card over the phone 0330 088 3786.
You can also pay your rent easily online using the secure AllPay website. You'll need to register online before making your first payment.
Set up a Direct Debit for regular weekly, fortnightly or monthly payments, just complete the simple Direct Debit form to tell us how much you want to pay and on which date or call to speak to a member of the team on 01733 396483.
Talk to us
If you need to talk to us about your account, call our Incomes Advisers on 01733 396483. We're available 8am to 5pm on weekdays, with advisers available until 7pm on Mondays and Thursdays, and every Saturday 9am to 12 noon. You can also talk to a member of the team via Live Chat or email firstname.lastname@example.org to request a call back.
The government freeze on eviction proceedings has ended. If you have not spoken to us about a serious debt on your account or a broken payment agreement, we may decide to take you to court. Deliberate non-payment is unacceptable, however if you are willing to work with us to get your account on track, we can offer advice and support. We think that’s fair and hope you agree. We are determined to support our customers affected by coronavirus to stay in their homes, but we can only help if you talk to us.
You can find more information about the possession process at gov.uk.
Money Advice Service
Did you know we offer a free, confidential Money Advice Service to help you manage your finances? Call 07795 605892 or use our money advice form to get in touch .
Our budgeting tool could help you take control of your finances. Enter information about your income and spending, for advice on how you can achieve a balanced budget.
Use our simple benefits calculator to find out what you may be able to claim.
Other ways to pay
You can also pay:
- By text, set up your text payment account online with allpay
- By cash or card at any post office or PayPoint location
- By cash or card at Customer Central. Find the Customer Central address
- Via the AllPay app, download the app and follow the instructions to get started.
Talk to us if you’re worried about your payments
Our team is available from 8am to 5pm on weekdays, with advisers available until 7pm on Mondays and Thursdays, and every Saturday 9am to 12 noon.
Just start a Live chat, call 01733 396483 or email email@example.com for advice and guidance on how to apply for benefits or adjust your claim, manage your rent payments, and how to prioritise other bills.
We understand that things are hard at the moment, that’s why we’re here to help.