Contact us

Call our 24/7 automated payment line to make a payment with your credit or debit card over the phone 0330 088 3786.  

Use MyCKH to check your latest balance and recent payments, report a repair, update your contact details and more.

To speak to someone about your payments, contact us on Live Chat  - just click on the 'chat live' tab at the edge of your screen. You can also call 01733 396483 or email with your name, address and contact details and we will give you a call back. The team are here for you 8am - 5pm on weekdays, except Mondays and Thursdays when advisers are available until 7pm, and every Saturday 9am – 12pm. 

Our contractors, Mears, have now resumed a full repairs service. We expect our phone lines will be very busy over the comings weeks and ask you report non-urgent issues via MyCKH or by using Live Chat - just click on the 'chat live' tab at the edge of your screen.

You can report emergency repairs at any time on: 01733 385030.


Visit us at CKH Customer Central, Bridge Street, Peterborough, PE1 1DT. We're open for essential visits Monday - Saturday, 8.30am - 5.30pm, except Thursdays when we’re open until 7pm. You will need to be wearing a face mask before you enter the store. To help keep everyone safe, please use our automated services as much as possible to manage your account. 


Can't find the answer you're looking for? Talk to us on Live Chat - just click on the 'chat live' tab at the edge of your screen or call 01733 385000. The team are here for you Monday to Friday, 9am - 5pm

Did we get it wrong? 

We always aims to get it right first time, but occasionally things can go wrong. When that happens we will do everything we can to put it right. We will try to get to the bottom of the issue and get back to you with a satisfactory outcome as quickly as possible.

When something goes wrong, the best way to contact us is to email us at

If we can’t resolve your query straight away we aim to give you a specific response within two working days. If your query is more complex, we will let you know when you can expect a full response.

If we have not delivered the service you expect of us, please let us know. 

Did we get it wrong?

Note: Questions marked by * are mandatory

Take a look at our Formal Complaints Policy

We're here for you

We may be working differently at the moment, but we’re still here to help you in any way we can. 

From collecting prescription medication to helping with benefit applications, we’re working with our customers to make sure everyone has the support they need.

Our Be Kind fund is here to help our customers who are struggling with the impact of Covid-19.

If you need help, please complete our Be Kind form and a member of the team will contact you.