Contact us

Call our 24/7 automated payment line to make a payment with your credit or debit card over the phone 0330 088 3786.  

To speak to someone about your payments, call us on 01733 396483.


Can't find the answer you're looking for? Talk to our Customer Services team on 01733 385000

The team are here to take your calls Monday - Friday, 9am - 5.30pm



Visit us at Customer Central 

Pop in to make a payment or speak to a member of the team in person at CKH Customer Central, Bridge Street, Peterborough, PE1 1DT.

We're open Monday - Saturday, 8.30am - 5.30pm, expect Thursdays when we're open until 7pm. 


Did we get it wrong? 

Occasionally things can go wrong. When that happens we will do everything we can to put it right. We will try to get to the bottom of the issue and get back to you with a satisfactory outcome as quickly as possible.

When something goes wrong, the best way to contact us is to call our Customer Services team on 01733 385000 or email us at

If we can’t resolve your query straight away we aim to give you a specific response within two working days. If your query is more complex, we will let you know when you can expect a full response.

If we have not delivered the service you expect of us, please let us know. 

Did we get it wrong?

Note: Questions marked by * are mandatory

Read our complaints service standard. Take a look at our formal Complaints Policy July 2019.pdf