Contact us
It is easy to get in touch when you need to talk to us, just choose the option that works for you.
Christmas Opening Hours
We are here for you this December, if you need to get in touch:
Manage your account online. Login to MyCKH to make a payment, report a repair and view your current balance.
To report an emergency repair call: 01733 385000
To make a payment call: 0330 088 3786
Talk to us
Our Contact Centre is open on working days, call us on 01733 385000. We will be here to take your call until 5pm on Christmas Eve and between 9am and 5pm on Monday 29, Tuesday 30 and Wednesday 31 December.
Call our Income Advisers until 1pm on Christmas Eve and between 9am and 5pm on Monday 29, Tuesday 30 and Wednesday 31 December.
Our Care and LifeLine teams are still operating as usual. If you need to get in touch, call us on: 01733 235085.
Visit us in store
Talk to the team at Customer Central on Bridge Street
Wednesday 24 December: 8.30am - 1pm
Christmas Day and Boxing Day: Closed
Saturday 27 Dec: Closed
Sunday 28 Dec: Closed
Monday 29 Dec: 8.30am - 5.30pm
Tuesday 30 Dec: 8.30am - 5.30pm
Wednesday 31 Dec: 8.30am - 5pm
New Years Day: Closed
Friday 2 January: 8.30am - 5.30pm
Call our 24/7 automated payment line to make a payment with your credit or debit card over the phone 0330 088 3786.
Use MyCKH to check your latest balance and recent payments, report a repair, update your contact details and more.
Payments
To speak to someone about your payments, contact us on Live Chat - just click on the 'chat live' tab at the edge of your screen. You can also call 01733 385000. The team are here for you from 8am until 6pm on Mondays and Thursdays and 8am until 5pm on Tuesdays, Wednesdays and Fridays.
Login to MyCKH to view your current balance and transaction history for the last six month's, make a payment, or contact our Money Advice Service.
Repairs
Our contractors, Mears, are operating a full repairs service. Report non-urgent repairs online or by using live chat - just click on the 'chat live' tab at the edge of your screen.
The team are here for you from 8am until 6pm on Mondays and Thursdays and 8am until 5pm on Tuesdays, Wednesdays and Fridays. You can report emergency repairs at any time on 01733 385000.
Customer services
CKH Customer Central on Bridge Street in Peterborough is open from 8.30am until 5.30pm on Monday, Tuesday, Wednesday and Friday, 8.30am until 6pm on Thursday, and 8.30am until 1pm on Saturday. Drop in to talk to us about your account or how to access our services.
Can't find the answer you're looking for? Talk to us on Live Chat - just click on the 'chat live' tab at the edge of your screen or call 01733 385000. The team are here for you from 8am until 6pm on Mondays and Thursdays and 8am until 5pm on Tuesdays, Wednesdays and Fridays.
Our head office is no longer open to the public, but we're here to answer your queries over the phone, by email or over live chat.
If you would like to tell us about a time when we got if wrong, you can find more information as well as a feedback form on our complaints and feedback page.
Respect for everyone
We promise to treat you with respect, please do the same for us. We are here to help. We want to do our best to make sure you get the information, advice and support you need and will take the time to listen to you. If you use offensive or threatening language, we may stop the conversation. When you signed your tenancy agreement, you agreed to treat our team with respect. Repeated inappropriate or aggressive behaviour is unacceptable and will be dealt with. Learn more in our Unreasonable behaviour policy.
Do it online
As a CKH resident, you can complete a lot of requests for support or service within MyCKH. Please login to MyCKH to report a repair, request permission to make changes to your home, apply to move, apply for a mutual exchange, report fly-tipping, tell us about changes to your contact details, or give notice to end your tenancy.
If you cannot find what you are looking for, use our general enquiries form to get in touch.