Contact us
It is easy to get in touch when you need to talk to us, just choose the option that works for you.
Bank Holiday opening hours
Many of our teams are taking a break this bank holiday weekend, but our services are still here for you.
Manage your account online. Login to MyCKH make a payment, report a repair and view your current balance.
To report an emergency repair call: 01733 385000
To make a payment call: 0330 088 3786
Our Care and LifeLine teams are still operating as usual. If you need to get in touch, call us on: 01733 235085.
You can visit us in person at Customer Central between 8.30am and 1pm on Saturday. Customer Central will be closed on Monday 25 August.
All other services will return on Tuesday 26 August.
Call our 24/7 automated payment line to make a payment with your credit or debit card over the phone 0330 088 3786.
Use MyCKH to check your latest balance and recent payments, report a repair, update your contact details and more.
Payments
To speak to someone about your payments, contact us on Live Chat - just click on the 'chat live' tab at the edge of your screen. You can also call 01733 385000. The team are here for you from 8am until 6pm on Mondays and Thursdays and 8am until 5pm on Tuesdays, Wednesdays and Fridays.
Login to MyCKH to view your current balance and transaction history for the last six month's, make a payment, or contact our Money Advice Service.
Repairs
Our contractors, Mears, are operating a full repairs service. Report non-urgent repairs online or by using live chat - just click on the 'chat live' tab at the edge of your screen.
The team are here for you from 8am until 6pm on Mondays and Thursdays and 8am until 5pm on Tuesdays, Wednesdays and Fridays. You can report emergency repairs at any time on 01733 385000.
Customer services
CKH Customer Central on Bridge Street in Peterborough is open from 8.30am until 5.30pm on Monday, Tuesday, Wednesday and Friday, 8.30am until 6pm on Thursday, and 8.30am until 1pm on Saturday. Drop in to talk to us about your account or how to access our services.
Can't find the answer you're looking for? Talk to us on Live Chat - just click on the 'chat live' tab at the edge of your screen or call 01733 385000. The team are here for you from 8am until 6pm on Mondays and Thursdays and 8am until 5pm on Tuesdays, Wednesdays and Fridays.
Our head office is no longer open to the public, but we're here to answer your queries over the phone, by email or over live chat.
If you would like to tell us about a time when we got if wrong, you can find more information as well as a feedback form on our complaints and feedback page.
Respect for everyone
We promise to treat you with respect, please do the same for us. We are here to help. We want to do our best to make sure you get the information, advice and support you need and will take the time to listen to you. If you use offensive or threatening language, we may stop the conversation. When you signed your tenancy agreement, you agreed to treat our team with respect. Repeated inappropriate or aggressive behaviour is unacceptable and will be dealt with. Learn more in our Unreasonable behaviour policy.
Do it online
As a CKH resident, you can complete a lot of requests for support or service within MyCKH. Please login to MyCKH to report a repair, request permission to make changes to your home, apply to move, apply for a mutual exchange, report fly-tipping, tell us about changes to your contact details, or give notice to end your tenancy.
If you cannot find what you are looking for, use our general enquiries form to get in touch.